? Location: Bangalore
? Experience: 2–6 Years
? Qualification: Post-Graduation in Management / Commerce / Journalism / Computer Applications / IT
? Industry: Ed-Tech / Higher Education
? Working: Rotational Weekends
We are looking for an experienced Academic Advisor to ensure students have a seamless academic journey from admission to program completion, while maintaining high student satisfaction and engagement.
? Key Responsibilities:
- Act as the first point of contact for students and coordinate with university departments.
- Track and communicate students' academic progress, submissions, and requirements.
- Handle academic and administrative queries related to fees, LMS, courses, and other student concerns.
- Manage inbound and outbound calls, emails, and chat interactions.
- Guide and motivate students to complete their academic requirements on time.
- Address student queries related to semesters and subjects.
- Coordinate with internal teams to resolve priority issues within defined TAT.
- Drive student satisfaction,
active learner engagement, re-registration, and program completion.
- Maintain accurate records, update MIS, and prepare reports using Excel and Power Point.
- Identify process gaps and recommend improvements to enhance the student experience.
? Requirements:
✅ 2–6 years of experience in Academics / Student Counselling / Student Support.
✅ Valuable understanding of university academic processes.
✅ Strong verbal, written, and listening skills.
✅ Excellent interpersonal and organizational skills.
✅ Knowledge of CRM and ticketing systems.
✅ Strong problem-solving and conflict-resolution skills.
✅ Ability to multitask, work under pressure, and maintain attention to detail.
✅ Good computer proficiency, especially in Excel and Power Point.
✅ Experience handling inbound and outbound calls is preferred.
✅ Willingness to work on weekends on a rotational basis.