About Us

TICTAC Digital is a fast-growing digital marketing agency specializing in Website Development, SEO, Social Media Marketing, Google Ads, Meta Ads, Branding, AI-powered Marketing Solutions, and Digital Marketing Training. We are looking for an experienced Operations Manager to streamline our day-to-day operations and help us scale efficiently.

Key Responsibilities

Team Operations

* Manage the day-to-day operations of the company.

* Supervise all departments and ensure smooth workflow.

* Conduct daily team review meetings and assign priorities.

* Monitor employee productivity and performance.

* Ensure timely completion of client projects.

HR & People Management

* Handle recruitment, interviews, onboarding, and employee induction.

* Monitor attendance, leave management, and employee discipline.

* Conduct performance reviews and provide regular feedback.

* Resolve employee conflicts and maintain a positive work environment.

* Ensure compliance with company policies, HR processes, and documentation.

Process & System Management

* Develop and implement Standard Operating Procedures (SOPs).

* Improve operational efficiency and reduce delays.

* Coordinate between departments to ensure seamless communication.

* Monitor KPIs and prepare weekly and monthly operational reports.

* Identify bottlenecks and implement corrective actions.

Client Delivery

* Ensure projects are delivered on time and meet quality standards.

* Coordinate with client servicing and project teams.

* Escalate and resolve operational issues affecting client satisfaction.





Administration

* Manage office administration and facilities.

* Coordinate with vendors and service providers.

* Maintain operational records and documentation.

Required Qualifications

* Bachelor’s or Master’s degree in Business Administration, Management, HR, or a related field.

* 5–10 years of experience in Operations, Administration, or Team Management.

* Experience in a Digital Marketing Agency, IT Company, Training Institute, or Service Industry is preferred.

Required Skills

* Strong leadership and people management skills.

* Excellent communication and problem-solving abilities.

* Experience handling teams of 10–50 employees.

* Strong organizational and planning skills.

* Ability to make decisions independently.

* Knowledge of HR processes and operational systems.

* Proficiency in Microsoft Excel, Google Workspace, and project management tools.

Key Performance Indicators (KPIs)

* Employee productivity

* Project delivery timelines

* Team attendance and discipline

* Employee retention

* Client satisfaction

* Process improvement initiatives

* Operational efficiency

What We Offer

* Prospect to lead operations in a growing company.

* Professional growth and leadership responsibilities.

* Performance-based incentives.

* Supportive and growth-oriented work environment.

Salary: Best in the industry (based on experience and capability).

Immediate Joiners Preferred.

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Operations Manager (India)
🏢 Tictac Digital Marketing
📍 India