JOB ID: R-245868 LOCATION: India - Hyderabad WORK LOCATION TYPE: On Site DATE POSTED: Jun. 01, 2026 CATEGORY: Supply Chain
Role Description
You will report to the Manager, Development Supply Chain, and support the Development Supply Chain Technologies team (DSCT) in managing a customized ERP system designed to distribute investigational products to clinical sites. Your role involves collaborating with cross-functional and global teams to ensure that processes are dependable, compliant, andaccurate, while also enhancing discipline, process rigor, and transparency.
Performance & Process Management
- Keep business processrelatedprocedures up to date and inspection ready.
- Support rootcause analysis and ongoing process improvement initiatives.
- Support the globalteam during audits and inspections.
Cross-Functional & Global Collaboration
- Collaborate with Clinical Supply Chain, Clinical Study Teams, Quality, and DTI.
Compliance & Governance
- Ensure execution in compliance with all applicable regulatory guidelines and Amgen procedures.
- Provide support for deviation management, change control processes, risk assessments, and ensuringinspectionreadiness.
Roles & Responsibilities
Under general guidance of (Sr.) Manager/Manager, manage the following key responsibilities:
- Manageintake process for tickets in ServiceNow assigned to the DSCT resolver group byallocatingtickets appropriately and categorizing them by root cause for metrics tracking and visibility.
- Monitor Clinical Data Quality reports to uphold SAP system data integrity.
- Oversee and update Clinical Customer Master data within the SAP system to ensure accurate andtimelyshipment of finished clinical goods todesignatedsites.
- Help manage the DSCT team dashboardand attendweeklyteammeetings.
- Attend DSCT weekly system issue meetings.
- Help oversee the resolution of shipment issues for Investigational Product to clinical sites and aid in the reconciliation process.
Functional Skills
Must-Have Skills:
- Proficient in SAP Order to Cash and/or Plan to Stock processes.
- Experienced with information systems management platforms, such as Service Now.
- Proficient in using data query tools such asSynitiandPower BI.
- Experienced with process automation tools, robotic process automation, and basic artificial intelligence (AI) functions.
Basic Qualifications
- Bachelor’s degree or Master’s degree with 5+ years ofERPor Information Systems experience
📌 Clinical Supply Chain Senior Associate – Development Supply Chain Technologies (DSCT) (India)
🏢 AMGEN
📍 India
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