Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.
Job Context & Major Challenges
Job Context & Challenges:Key Challenges for the role –
- High dependency on HDFC Bank relationships in Open Architecture scenario, where they may have their own priorities so alignment is the key.
- Balancing between the process requirement and expectations of the Channel partners
Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
KRA1
Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the company
Continuous interaction ( as per RH / ZH's defined grid ) with the channel partners/Circle Heads of the Zone
Mapping all the key decision makers & build review mechanism per mapping basis decided Intervals
Aggressively downloading all the RnR activities to be run by BSLI
Innovative ways to download the R&R; acti
KRA2
Ensure smooth function of the sales and other processes in order to maximise business potential.
Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module.
Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling
KRA3
Relation Ship Management: Open Architecture
To Handle Bank customers requirements with the best services and products ranges
To be equipped with insurance and Bank Products knowledge
To manage the relationship at all the levels to have the desire out-puts.
KRA4
Drive effective channel management
Work with the channel partner to effectively use R&R; programs to drive desired behaviours
Ensure efficient use of spent on Channel Partners which helps in achieving the end objective.
Ensure achievement of desired levels of
People Retention:10%
Activisation of Teams:20%
FYP ISSUED:50%
NOPs:10%
Product Mix: 10% (20%,Trad 50%: ULIP 40%: Protection 10%Monthly)
15% Business More than TATA Provide inputs for current products & Sales Pitch, basis an in-depth understanding of Channel needs
Identify training needs for the in-house and channel partner teams
Position gaps / Vacancy to be filled within a TAT of T+15 Days
Identify innovative methods working with the relationship to enhance penetration of the database
KRA5
Ensure the right method of business acquisition in order get the profitable mix for the organisation
Scrutinise the business on regular basis
Maintain quality checks. Monitor Customer Complaints and adhere to defined resolution TATs - T + 72 Hrs
Take necessary documented actions against defaulting employees on quality / conduct parameters
KRA6
Persistency
Regular MIS flow and Communication with Channel Partners on T-30 Basis ( T Being the renewal date )
Resolve queries as and when required to ensure that renewal takes place on time
Fortnightly renewal status review mechanism to be followed internally
KRA7
Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top Line
Identify innovative methods working with the relationship to enhance penetration of the database
SM Review Mechanism to have 40% Activation with 2 Case / Active @ 50K ATS to be focused
Ensure Product Mix - Trad 50% : ULIP 40% : Term 10%
15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in-depth understanding of Channel needs
Identify training needs for the in-house and channel partner team
📌 Circle Relationship Head- HDFC BB | Delhi
🏢 Aditya Birla Group
📍 Delhi
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