About the Role

We are looking for a Customer Support Representative (CSR) who can provide exceptional customer service and ensure a positive customer experience. The ideal candidate should possess excellent communication skills, a customer-first approach, and the ability to resolve queries efficiently.

Key Responsibilities

- Handle customer inquiries via phone, email, chat, and social media channels
- Provide accurate information about products, services, and company policies
- Resolve customer complaints and concerns in a professional and timely manner
- Maintain records of customer interactions and follow-ups
- Escalate complex issues to the appropriate department when required
- Build and maintain positive relationships with customers
- Ensure customer satisfaction and service quality standards are met
- Follow company processes and service guidelines

Requirements

- Excellent verbal and written communication skills




- Strong customer service and interpersonal skills
- Basic computer knowledge and familiarity with MS Office
- Ability to multitask and manage time effectively
- Positive attitude and problem-solving mindset
- Ability to work in a team-oriented environment

Preferred Skills

- Previous experience in customer support, telecalling, or customer service (preferred but not mandatory)
- Knowledge of CRM software and customer support tools
- Ability to handle customer complaints professionally

Apply Now

Interested candidates can share their updated CV at: affrootsonline[at]gmail[dot]com

Pay: From ₹15,000.00 per month

Advantages:

- Commuter assistance
- Flexible schedule
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Support Representative (India)
🏢 Affroots Online Private
📍 India