Company: Zennara Clinics

Industry: Aesthetics / Dermatology / Cosmetology

Location: Jubilee Hills

Females Only

Key Responsibilities

1. Lead Management & Client Engagement

· Respond to all incoming leads and inquiries generated through digital marketing campaigns, social media platforms, website inquiries, and other marketing channels.

· Proactively call, engage, and follow up with potential clients to understand their requirements and explain available treatments.

· Build rapport with potential clients and guide them towards booking a clinic consultation.

· Ensure timely response to all leads to maintain high lead conversion potential.

· Maintain a qualified, polite, and service-oriented approach while communicating with clients.

2. Lead Conversion & Appointment Scheduling

· Convert inquiries into confirmed clinic appointments and walk-ins through effective communication and persuasion.

· Provide clear and accurate information about treatments, procedures, consultation processes, and clinic services.

· Assist clients in selecting appropriate consultations or treatments based on their needs.

· Coordinate with clinic managers, doctors, and therapists to schedule and confirm appointments.

· Ensure appointments are properly recorded, confirmed, and communicated to the clinic team.

3. Lead Tracking & CRM Management

· Maintain complete and accurate records of all leads, client interactions, and follow-up activities in the CRM system.

· Track lead status including new leads, contacted leads, follow-ups, converted leads, and lost leads.

· Ensure no lead remains unattended or without follow-up.

· Update lead records with notes from conversations and next follow-up timelines.





· Generate or support preparation of basic reports related to lead status, follow-ups, and conversions.

4. Client Communication & Relationship Management

· Maintain ongoing communication with potential clients through calls, WhatsApp messages, and social media platforms.

· Address client queries regarding treatments, pricing ranges (as per guidelines), consultation procedures, and appointment availability.

· Provide a friendly and reassuring experience to clients who may have concerns about aesthetic procedures.

· Maintain professionalism and confidentiality while handling client information.

5. Digital Platform Inquiry Management

· Handle client inquiries received through: Instagram, Facebook, WhatsApp, Website, Digital marketing campaigns, Other online platforms

· Ensure quick response time to all online inquiries to maintain brand reputation and client engagement.

6. Follow-ups & Client Nurturing

· Conduct regular follow-ups with interested clients who have not yet booked appointments.

· Reconnect with leads who have shown interest but have not yet converted.

· Maintain a structured follow-up system to maximize lead conversion rates.

· Ensure consistent engagement with potential clients until the inquiry is closed or converted.

7. Coordination with Clinic Teams

· Coordinate with clinic managers, front desk teams, doctors, and therapists for appointment scheduling and client management.

· Ensure accurate communication of client expectations, treatment interests, and consultation requirements to the clinic team.

· Support smooth coordination between marketing lead generation and clinic appointment fulfillment.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 CRM Sales (India)
🏢 Zennara Clinic
📍 India