- Handle inbound and outbound calls, emails, and chat interactions from travel partners, providing accurate information and timely updates.
- Explain insurance coverage, benefits, features, and policy terms clearly to travel agents.
- Assist travel agents with booking travel insurance policies for their customers.
- Engage with travel agents to educate them on products and proactively promote available services.
- Support policy issuance by processing and issuing recent policies and endorsements.
- Manage policy amendments and cancellations as per requests and defined processes.
- Address customer complaints and concerns professionally, ensuring fair and satisfactory resolutions.
- Maintain accurate records of all customer interactions, transactions, feedback, and complaints.
- Troubleshoot issues and collaborate with internal teams to resolve escalated cases efficiently.
📌 Associate - CS and Ops (India)
🏢 Trip Jack
📍 India
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