Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails.
Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service
- Escalate well deserved calls to the Escalations team as per the defined standards and protocol
- Follow communication procedures, guidelines and policies
Desired candidate profile:
- Excellent written and verbal commutations skills
- Excellent customer service skills, including maintaining focus on the customer issues
- BPO/KPO Experience is must
- Versatile with the working schedule
- Should be from blended process
- Should have good experience in Inbound calls/emails/chat process.
Experience: 2+ years
Qualification: Graduate
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
📌 Walk-In Drive - Customer Care Executive (India)
🏢 Onsitego
📍 India
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