Job Description

We are looking for a dedicated and customer-focused Helpdesk Executive to join our team. The ideal candidate will be responsible for handling customer queries through phone, email, and chat support while ensuring excellent customer satisfaction.

Key Responsibilities

- Handle customer queries and provide accurate solutions
- Manage inbound and outbound customer communication
- Provide email and chat support
- Resolve complaints professionally and efficiently
- Coordinate with internal teams for issue resolution
- Maintain service quality and customer satisfaction

Skills Required

- Customer Service
- Customer Handling
- Strong Communication Skills
- Active Listening
- Problem Solving
- Patience & Empathy
- Time Management
- Good Typing Skills
- Email & Chat Support
- Complaint Handling
- Team Collaboration




- Basic Computer Knowledge

Experience Required

1–2 Years in Customer Care / Customer Support

Language Requirement

- English – Mandatory
- Hindi – Mandatory
- Additional languages preferred:
- Telugu / Tamil / Kannada / Malayalam

Preferred Candidate

- Immediate Joiners Preferred
- Positive interpersonal skills
- Customer-centric attitude
- Ability to work in a fast-paced environment

Salary

- Salary not disclosed

Schedule

- Day Shift

Application Email : [email protected]

Benefits:

- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Helpdesk Executive / Customer Support Executive (India)
🏢 IRISH EXPERT
📍 India