Job Descriptions:

ERO is call taking person who answers the calls made on emergency no. (108), collects information regarding event/victims/event location and send emergency services (medical/police/fire) to the event location according to the need of the situation. Role &

Responsibilities:

- Handle incoming calls on 108

- Ensuring excellent customer service.

- Giving appropriate resolution to the caller query / request & Complaints (QRC)

- Dispatching ambulance / Police & Fire to the event location as required

- Maintain all information in system as required

- Report TL / Managers for performances

- Perform operational work as assigned

Competency Criteria:

- Any Graduate

- Language proficiency - English – Hindi – Marathi

- Typing Speed 25-30 WPM, Accuracy Min- 80%

- Focused on the outcome for the team and the company

- Strong aptitude to learning recent skills

- Excellent general IT skills and knowledge – MS.



Office – Word/PowerPoint/Outlook/Visio

Major Skills & Attributes:

- Quality

- Scheduled adherences – Login Time / Break Time / Attendance / Leave

Job Type: Full-time

Pay: ₹13,000.00 per month

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- • Good Communication Skill
- Exceptional listening and analytical skills
- Must be Good Knowledge of Microsoft Office (Word, Excel & Power Point)
- Must be self-motivator and self-starter
- Ability to multi-task under high-pressure situations

Education:

- Bachelor's (Required)

Experience:

- total work: 1 year (Required)

Work Location: In person

📌 ERO (Emergency Response Officer) (BPO/Callcenter Exp Preferred)
🏢 BVG INDIA
📍 India