Location: Gurgaon

Key Responsibilities:

- Identify and research potential leads through online research, referrals, networking, and lead generation tools.
- Develop and execute lead generation strategies to achieve business targets.
- Qualify leads by understanding customer requirements and assessing their suitability.
- Maintain accurate lead records, activities, and performance reports using CRM systems.
- Act as the primary point of contact for customer queries related to insurance policies, renewals, endorsements, claims, and policy servicing.
- Provide end-to-end customer support, including documentation, policy issuance, servicing requests, and administrative assistance.
- Coordinate with internal teams and insurance partners to ensure timely resolution of customer requests.
- Build and maintain long-term customer relationships through proactive communication and follow-ups.
- Deliver a high standard of customer service by providing prompt, skilled, and solution-oriented support.

Candidate Profile:

Behavioral -

- Excellent verbal and written communication skills.




- Strong interpersonal and relationship-building abilities.
- Customer-first mindset with a problem-solving approach.
- Self-motivated with strong ownership and execution skills.
- Excellent organizational and time-management abilities.
- Ability to work independently as well as collaboratively within a team.
- Comfortable working in a fast-paced, target-driven environment.

Technical -

- 1-2 years of experience in Lead Generation, CRM, Customer Support, Inside Sales, or a similar role.
- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
- Experience using CRM tools to manage leads, customer interactions, and reporting.
- Understanding of lead qualification techniques and customer lifecycle management.
- Ability to coordinate with multiple stakeholders, including internal teams and insurance partners.
- Proficiency in Microsoft Excel, Google Sheets, and standard office productivity tools.
- Strong reporting and documentation skills with attention to detail.

📌 Lead Generation Executive (CRM) (India)
🏢 CoverYou
📍 India