Roles & Responsibilities

- Supervise and support a team of Customer Support Representatives.
- Monitor daily operations and ensure adherence to processes and service standards.
- Handle operational escalations and ensure timely resolution of incidents.
- Track team performance, productivity, attendance, and quality metrics.
- Conduct coaching, training, and performance feedback sessions.
- Prepare operational reports and communicate updates to management.
- Collaborate with internal teams to improve service delivery and operational efficiency.
- Ensure compliance with company policies and client requirements.

Qualifications & Skills

- Bachelor's Degree or Diploma in Computer Systems, IT, or a related field preferred.
- Prior supervisory or team leadership experience is mandatory.
- 2–4 years of experience in customer support, monitoring, or surveillance operations is preferred.
- Strong communication, leadership, and problem-solving skills.
- Proficiency in MS Office and basic computer systems.
- Experience with CCTV surveillance systems will be an added advantage.

Pay: ₹26,000.00 - ₹31,000.00 per month

Perks:

- Food provided
- Provident Fund

Work Location: In person

📌 Team Lead - CSR (India)
🏢 ProTech ITS
📍 India