Job Description:

Here is the JD - Agent Profile (Tier 1 Support)

1. Experience: 2+ years in customer support, dispatch, or logistics, with prior chat support experience strongly preferred.

2. English Proficiency: B2 (Upper Intermediate) CEFR level or higher. Robust written communication is non-negotiable given the SMS and chat-based nature of the role.

3. Tech Proficiency: Must be comfortable using multiple tools simultaneously, including Twilio Flex, Zendesk, Slack, Google Maps, and internal admin dashboards.

4. Typing Speed: Minimum 50 WPM with high accuracy.

5. Multitasking: Ability to manage three or more active chats simultaneously without loss of quality.

6. Emotional Intelligence: Must be able to remain calm and de-escalate tense situations involving frustrated customers or stressed drivers.

7. Availability: Must be available to work evenings, weekends, and holidays.

Benefits:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Chat Support Executive (India)
🏢 Mobile Programming India
📍 India