We need a Assistant Manager to see the operations of our store of LIVINGSTONE COFFEE.
Key responsibilities include:
- Staff Management:
- Hiring, training, and scheduling baristas and other staff members.
- Performance evaluations and coaching to optimize staff productivity.
- Addressing staff concerns and resolving conflicts.
- Operational Efficiency:
- Streamlining workflows to minimize wait times and optimize service speed.
- Managing inventory levels of coffee beans, milk, syrups, and other supplies to prevent stockouts or overstocking.
- Monitoring and adjusting staffing levels based on customer traffic.
- Quality Control:
- Ensuring consistent quality of coffee drinks by setting standards for preparation and taste.
- Implementing quality checks on food items (if applicable).
- Addressing customer complaints related to quality issues.
- Financial Management:
- Tracking sales and revenue data to identify trends and areas for improvement.
- Managing costs associated with labor, inventory, and utilities.
- Creating and adhering to budget plans.
- Customer Service:
- Setting standards for customer interactions and ensuring staff provides excellent service.
- Handling customer complaints and resolving issues effectively.
- Building rapport with regular customers to foster loyalty.
- Compliance and Safety:
- Maintaining compliance with local health and safety regulations regarding food handling and sanitation.
- Ensuring proper equipment maintenance and safety procedures are followed.
- Menu Development:
- Collaborating with the owner or culinary team to develop new menu items and drinks.
- Monitoring customer feedback and making adjustments to the menu as needed.
- Marketing and Promotions:
- Implementing marketing strategies to attract recent customers and promote special offers.
- Managing social media presence to engage with customers
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
Education:
- Bachelor's (Preferred)
Experience:
- Operations: 2 years (Preferred)
- total work: 5 years (Preferred)