Aurament Gems & Jewels is a leading jewellery company specializing in premium diamond and gold jewellery. We are committed to delivering exceptional products and outstanding customer service to clients across domestic and international markets.
Job Summary
We are seeking a confident and result-oriented Telesales Executive with excellent spoken English to engage with prospective and existing customers over the phone. The ideal candidate should have strong communication and sales skills, be customer-focused, and be capable of converting inquiries into successful sales.
Key Responsibilities
- Make outbound calls to potential and existing customers.
- Handle inbound sales inquiries professionally and convert leads into customers.
- Explain product features, pricing, offers, and services clearly and confidently.
- Build and maintain strong customer relationships through regular follow-ups.
- Generate sales opportunities and achieve monthly sales targets.
- Maintain accurate customer records and sales activities in CRM or Excel.
- Coordinate with the sales and operations teams to ensure smooth order processing.
- Resolve customer queries and provide exceptional customer service.
- Stay updated on new jewellery collections, promotions, and company offerings.
Required Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in telesales, inside sales, customer support, or telecalling.
- Excellent verbal communication skills in English (mandatory).
- Ability to communicate confidently with domestic and international customers.
- Strong persuasion, negotiation, and closing skills.
- Valuable computer knowledge, including MS Office and CRM software.
- Self-motivated, target-driven, and eager to learn.
Preferred Candidate Profile
- Experience in the jewellery, luxury retail, or e-commerce industry is an advantage.
- Professional telephone etiquette and excellent listening skills.
- Positive attitude with strong follow-up and relationship-building abilities.
- Ability to work independently and meet sales targets.
Compensation & Benefits
- Competitive salary based on experience.
- Attractive performance incentives.
- Career growth opportunities.
- Professional and supportive work environment.
Location: Adajan, Surat
Working Days: Monday to Saturday
Mandatory Requirement: Only candidates with fluent spoken English and strong communication skills should apply.