- 8+ Years
- Work from Office

We are seeking a skilled L2/L3 Support Engineer to join our dynamic team. The ideal candidate will possess in-depth technical knowledge, problem-solving abilities, and excellent communication skills to provide advanced support and maintain seamless operations. Responsibilities include troubleshooting complex issues, performing root cause analysis, and collaborating with cross-functional teams to deliver effective and effective solutions.

Job Description:

Primary Job Responsibility:

- Providing technical support services to customers and internal staff.
- Analyzing and troubleshooting hardware and software issues.
- Resolving complex problems related to applications, networks, and systems.
- Installing, configuring, and maintaining Windows, Linux, and Mac OS.
- Identifying, diagnosing, and resolving network and system issues.
- Performing system backups and restores.
- Monitoring system performance and troubleshooting system errors.
- Ensuring customer satisfaction by providing prompt and courteous service.

Candidates Requirements:

- Must be aware of Microsoft technologies like AD, DNS, DHCP, IIS, FTP, Terminal Server and application servers etc.
- Must know common networking concepts like,



Ip addressing, VPN, Wi-Fi, Lan, Man,Wan, SSH, Telnet, Firewall, Printer etc.
- Must know Troubleshooting Laptop, Desktop, Printer and other hardware. Should beaware of Back up C restore technologies, Types of backups, online C offline backup,Server C Client patching, patch management, windows update, upgrade C downgrade, Software upgrade C downgrade etc.
- Should be aware with system monitor, network monitor, Remote access management, generating s managing report, MDM Reports, inventory report, A/V reports, Risk intelligence reports etc.
- Should have knowledge of IT process, Ticket management, solar-wind console management. Remote management tools etc.
- Knowledge of network technologies (i.e., routers, switches, network, and routing protocols, DNS/DHCP)
- Knowledge s experience of troubleshooting for O365 admin, SharePoint, Teams, One Drive, Azure AD. For desktop experience with Outlook, Excel, Teams, mapped drives, Windows 10/11.

Working Days

Monday-Friday

Shift Timings

9:30 PM to 6:30 AM

HR Phone number

+91-XXXXXXXXXX

HR E-mail address

[email protected]

📌 Technical Support Engineer – (India)
🏢 Infomatic Solutions
📍 India