Greetings from IntouchCX!

We are currently hiring for International Voice Process (Customer Support Executive).

Contact Details:

HR: Prabhavathi
Phone: +91-XXXXXXXXXX / (phone hidden)
Email: [email protected]

Interview Details:

Days: Monday Friday
Time: 10:00 AM 3:00 PM IST

( Online interview )

Venue:
IntouchCX, No. 92/1B, Konappana Agrahara,
Electronic City Phase 1, Bangalore 560100

Landmark: Opposite to Kauvery Hospital

Interview Mode: Face-to-Face (Bangalore Location)

If youre interested in this opportunity, please contact HR Prabhavathi directly at +91-XXXXXXXXXX or (phone hidden) send your updated CV to [email protected].

Role Overview:

This role involves handling inbound and outbound calls for international customers, assisting them with their queries, issues, and requests in a professional and courteous manner.

Responsibilities:

- Engage with international customers via voice calls to resolve queries and provide support.
- Deliver exceptional customer service and ensure customer satisfaction through effective communication.
- Accurately diagnose issues and provide appropriate solutions.
- Build rapport and maintain a positive relationship with customers.
- Adhere to process guidelines and achieve assigned targets.
- Maintain professionalism and empathy in all interactions.





Critical Skills:

- Excellent verbal communication skills with clear pronunciation and good grammar.
- Ability to listen actively and respond effectively to customer needs.
- Robust interpersonal and problem-solving skills.
- Willingness to work in rotational shifts, including evenings, weekends, and holidays.
- Comfortable working in a fast-paced, international environment.

Educational & Experience Requirements:

- Minimum qualification: Plus 2 (12th pass); Graduation is an added advantage.
- Minimum 6 months of customer service experience preferred (Voice process experience is a plus).
- Must successfully pass a background check.
- Experience in BPO industry will be an advantage.

Perks & Benefits:

- 2-way cab facility and meals provided.
- Attractive incentives and attendance bonuses.
- Opportunity to work in a dynamic and growing organization.

How to Apply:

To schedule your interview, kindly contact HR Prabhavathi at +91-XXXXXXXXXX or (phone hidden) send your updated resume to [email protected].

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 International voice process (India)
🏢 IntouchCX
📍 India