Additional Information
Job Number26089168
Job CategorySales & Marketing
Location59th C Cross, 4th M Block, Bengaluru, Karnataka, India, 560 010
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related qualified area.

OR

- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

- Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

- Recommends booking goals for sales team members.

Managing Sales Activities

- Monitors all day to day activities of direct reports.

- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

- Participates in sales calls with members of sales team to acquire new business and/or close on business.

- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

- Assists Revenue Management with completing accurate six period projections.





- Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

- Interacts with guests to obtain feedback on product quality and service levels.

- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

- Empowers employees to provide excellent customer service.

- Observes service behaviors of employees and provides feedback to individuals.

- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

- Participates in and practices daily service basics of the brand.

- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

- Develops and manages relationships with key stakeholders, both internal and external.

- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO)



to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

- Utilizes all available on the job training tools for employees.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

전 세계 1,000개 이상의 지점을 보유한 페어필드 바이 메리어트는 고객이 어느 지점을 방문하든 아름답고 심플한 투숙이 될 수 있도록 보장해 드립니다. 따뜻한 호스피탈리티 서비스가 특징인, 차분하고 신뢰할 수 있는 페어필드 바이 메리어트에서의 투숙 경험은 메리어트 가족 농장에서 영감을 받은 것으로, 이 모든 것을 고객에게 훌륭한 가치로 제공하고 있습니다. 여러분이 페어필드 팀의 일원이 된다면 투숙한 모든 고객이 만족감을 느끼고 호텔을 떠날 수 있도록 한다는, 페어필드의 약속인 '페어필드 개런티'를 이행하게 됩니다. 페어필드에서 최고의 호텔 서비스를 제공하는데 관심이 있으시면 채용 기회를 살펴보시기 바랍니다. 필드 바이 메리어트에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 페어필드 바이 메리어트의 문을 두드리세요.

📌 Dir-Sales I (India)
🏢 Marriott International
📍 India