Why Choose Kritilabs?

- Cooperative Culture: Join a team of diverse professionals who collaborate, inspire, and support each other in achieving common goals.
- Opportunities for Growth: We are committed to helping our employees grow both personally and professionally through training, mentorship programs, and career development initiatives.
- Innovative Projects: Work on cutting-edge projects and initiatives that challenge conventional thinking and push the boundaries of innovation.
- Work-Life Balance: We understand the importance of maintaining a healthy work-life balance and offer flexible work arrangements to accommodate our employees' needs.
- Competitive Benefits: Enjoy a comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Careers

At KritiLabs, we believe in fostering a dynamic, innovative, and inclusive work environment where every individual's contributions are valued and celebrated. We're always on the lookout for talented individuals who are passionate about making a difference and driving positive change in their fields.

Tech Support Engineer – Voice Process - TS45934

Summary:

Electronics Engineers with good knowledge of engineering concepts, who needs to manage and provide online support for device troubleshooting, maintenance and replacements at the various operational locations.

Key Responsibilities:

- Provide technical support to the operations team on device maintenance, trouble shooting and replacements.




- Learn and train operations team members based on good knowledge of product and solutions. Update records on support provided, maintenance and trouble shooting.
- Voice Process: Handle incoming calls, emails, or chats from customers regarding technical issues.
- Provide step-by-step solutions or escalate unresolved issues to higher-level support.
- Reach out to customers for follow-ups, issue resolution, or proactive technical checks.
- Conduct feedback calls post-resolution or after installations/updates.
- Maintain detailed records of calls and outcomes in CRM tools.
- Provide real-time voice-based assistance to customers experiencing technical problems.
- Maintain detailed records of calls and outcomes in CRM tools.
- Guide customers verbally through troubleshooting steps.
- Ensure clear documentation of issues discussed and actions taken.

Qualification:

- Provide technical support to the operations team on device maintenance, troubleshooting and replacements.
- Good knowledge in electronics engineering concepts (BE or Diploma in Electronics/EEE/Mechatronics only).
- Experience in working with teams will be an added advantage.
- Fluency in Hindi, English and one regional language is mandatory as mentioned below in the language section.

Location: Chennai

Experience: 0 – 2 years

Languages: Malayalam & Hindi (require fluency in both languages). Kanada & Hindi (require fluency in both languages). Tamil & Hindi (require fluency in both languages).

📌 Tech Support Engineer – Voice Process (India)
🏢 KritiLabs Technologies
📍 India