Job Summary

We are looking for a proactive and customer-focused Technical Support Executive to provide technical and functional support to our school clients. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and the capability to resolve customer queries efficiently while ensuring high customer satisfaction along with skillset in ERP coordination is also preferred.

Key Responsibilities

* Handle customer queries through phone calls, emails, remote support, and ticketing systems.

* Provide functional support for Entab's School ERP software and related products.

* Diagnose customer issues, troubleshoot problems, and provide timely resolutions.

* Escalate unresolved issues to the respective technical or development teams and ensure timely follow-up.

* Maintain accurate records of customer interactions, complaints, and resolutions in the CRM/ticketing system.

* Coordinate with internal departments to ensure prompt issue resolution.

* Conduct product demonstrations and user guidance whenever required.

* Assist customers with software usage, configurations,



and basic troubleshooting.

* Ensure adherence to defined Service Level Agreements (SLAs).

* Prepare daily and weekly reports on customer issues and resolution status.

* Build and maintain strong relationships with clients to ensure customer satisfaction

Eligibility

* Bachelor's degree in any discipline.

* 1–3 years of experience in Customer Support, Technical Support, Helpdesk, or Client Servicing.

* Experience in the EdTech, ERP, SaaS, or Software industry will be preferred.

Preferred Qualities

* Positive attitude and customer-first approach.

* Quick learner along with the ability to adapt to current technologies as well as a team player with excellent coordination skills.

* Willingness to travel for client visits, if required.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Application Question(s):

- Need to have atleast Bachelors in technology, Masters in technology or Masters in computer applications

Work Location: In person

📌 Technical Support Executive (India)
🏢 Entab Infotech
📍 India