Job Information

Date Opened

01/07/2026

Job Type

Permanent

RSD NO

12580

Industry

IT Services

Min Experience

1

Max Experience

3

City

Hyderabad

State/Province

Telangana

Country

India

Zip/Postal Code

500001

Job Description

Job Title: Operations & Insights Analyst

Experience: 1-2 Years

Location: Bangalore/Hyderabad

Shift Timing: 2.00PM to 11:00PM

Role Overview:

Seeking an Operations & Insights Analyst who can bridge data and business operations. This role focuses on driving operational efficiency, generating actionable insights, and communicating findings through clear presentations. The ideal candidate is process-oriented, comfortable working with data, and skilled at collaborating with cross-functional stakeholders.

Key Responsibilities:

- Analyze data to identify trends, inefficiencies, and improvement opportunities.
- Support day-to-day operational reporting, tracking key metrics, SLAs, and performance indicators.
- Use SQL (basic to intermediate) to extract data for reports, dashboards, and ad-hoc analysis.
- Translate data insights into clear, structured presentations for leadership and business teams.
- Work closely with operations, program, and business teams to understand processes and pain points.
- Recommend and support process improvements based on data-backed insights.
- Ensure accuracy, consistency,



and timeliness of operational reports.
- Assist in documentation of processes, workflows, and standard operating procedures (SOPs).

Required Skills & Experience:

- 1-2 years of experience in operations, process analytics, business analysis, or a similar role.
- Strong presentation and storytelling skills (PowerPoint / Google Slides).
- Excellent verbal and written communication skills.
- Basic to intermediate SQL for data extraction and analysis.
- Strong problem-solving and analytical thinking abilities.
- Experience handling operational work, tracking metrics, and managing recurring deliverables.
- Ability to work with multiple stakeholders and manage priorities effectively.
- Exposure to process frameworks.

At Indium, diversity, equity, and inclusion (DEI) are core values. We promote DEI through a dedicated council, expert sessions, and tailored training, fostering an inclusive workplace. Our initiatives, like the WE@IN women empowerment program and DEI calendar, create a culture of respect and belonging. Recognized with the Human Capital Award, we're committed to an setting where everyone thrives. Join us in building a diverse, innovative workplace.

Indium do not solicit or accept any form of fees or payment at any stage of the hiring process.

📌 Data Analyst (India)
🏢 Indium software
📍 India