02 Aug
|
IMTS Institute
|
Noida
02 Aug
IMTS Institute
Noida
Key Responsibilities
Lead and manage the overall Admission Counselling team to achieve admission and revenue targets.
Supervise and mentor approximately 50 Admission Counsellors through 2 Team Leaders, ensuring high levels of team productivity and performance.
Develop and implement effective counselling and conversion strategies to maximize student admissions.
Monitor daily calling activities, follow-ups, counselling quality, lead conversions, and overall team performance.
Conduct regular training, coaching, and performance reviews for Team Leaders and Admission Counsellors.
Support the team in handling objections, resolving escalations, and successfully closing admissions.
Analyze CRM reports, admission funnels, and performance dashboards to identify improvement opportunities.
Ensure accurate lead management, timely follow-ups, and proper CRM updates by the team.
Collaborate with senior management to improve admission processes, operational efficiency, and business growth.
Foster a positive, target-driven work environment while motivating the team to consistently achieve organizational goals.
Key Requirements
Bachelor's degree in any discipline (MBA preferred).
5–8 years of experience in Admission Counselling, Education Sales, or the EdTech industry.
Minimum 2–3 years of experience managing large admission counselling teams, including Team Leaders.
Proven track record of achieving admission and revenue targets.
Strong leadership, communication, counselling, negotiation, and admission closing skills.
Hands-on experience with CRM systems, lead management, and performance reporting.
Strong analytical, problem-solving, and decision-making abilities.
Ability to work in a rapid-paced, target-oriented setting and effectively manage multiple priorities.
Preferred Skills
Solid people management and team-building abilities.
Excellent coaching and mentoring skills.
Data-driven approach to improving team performance and conversion rates.
High level of accountability, ownership, and organizational skills.
Positive attitude with the ability to motivate and inspire high-performing counselling teams.
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