Role & responsibilities
Assisted the Technical Services team in providing in office technical support to customers, contractors, engineers, and channel partners.
Conducted site visits to monitor construction practices and recommend appropriate cement and concrete applications.
Supported concrete quality testing, mix proportioning, and quality control activities at project sites.
Participated in technical seminars, mason training programs, customer awareness sessions, and product demonstrations.
Prepared technical reports, site observations, and customer feedback for continuous improvement.
Coordinated with sales and operations teams to ensure effective post-sales technical support and customer satisfaction.
Ensured compliance with quality, safety, and company standards during field activities.
Gained practical exposure to cement technology, construction practices, and customer relationship management.