We have exclusive openings for Service Desk profile.
Exp: 2 to 5 Years
Location: Hyderabad
Please find the below JD
Updating the Daily tracker, Network availability report and Wi-Fi status report.
Working on Microsoft Server 2012, Windows 7,10, configuring host machines and deploying VDI systems.
Resolving tickets from the user using Remedy ticketing tool.
Undertake ongoing customer service work to better understand the demands, positives and pain points of the job
Teach and train team members on various customer service strategies
Led team providing telephone and online support to customers experiencing technical issues.
Provided quality troubleshooting with patient step-by-step instructions to resolve problems.
Monitored technical team calls to ensure maintenance of technical skills and valuable customer service.
Tracked and logged all calls for each shift.
Identified problem areas and implemented all necessary training.
Held weekly team meetings and involved staff in planning and decision making.
Collaborated with other departmental leaders

📌 Service Desk Andhra Pradesh
🏢 Diverse Lynx
📍 Andhra Pradesh