Detailed JD *(Roles and Responsibilities)
Install/upgrade Application in test/production and manage all the lower environments.
Responsible for monitoring test/production workplace and act proactively to prevent performance issues or application crash.
Responsible for resolving support issue by using his technical expertise and adaptable enough to look for solutions that may be out of the box.
Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
Monitoring batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are reliable & running after the infra work
Responsible for PROD deployment & validation,
📌 Java Support Noida (India)
🏢 Diverse Lynx
📍 India
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