Incidents, Problems & Service request resolution adhering to SLA
Implementation of system change requests and releases.
Perform Root cause analysis & Impact assessments.
Understanding, analysis and timely resolution of issues faced during Project Deployment/ support cycles
Test case / test data preparation and testing of application & change releases.
Document day to day tasks and related processes to prepare a knowledge base of support activities
Requirement understanding & data gathering
Interface & Batch job Monitoring
Positive experience on AMS Project
Specify and document change requests (business process specification
📌 Sap Pp Maharashtra (India)
🏢 Diverse Lynx
📍 India
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