Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Linux Architecture
Valuable to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and reliability. Additionally, the position requires updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine,
ensuring thorough analysis and timely resolution of technical issues to support business continuity.
Roles Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in documenting processes and procedures to improve team knowledge sharing.
Support junior team members by providing guidance and sharing expertise.
Skilled Technical Skills:
Must To Have Skills:
Proficiency in Linux Architecture.
Robust knowledge of system troubleshooting and incident management.
Experience in creating and implementing Requests for Change.
Ability to collaborate effectively with vendors and service management teams.
Familiarity with maintaining and updating technical documentation and knowledge bases.
The candidate should have minimum 2 years of experience in Linux Architecture.
This position is based at our Bengaluru office.
A 15 years full time education is required.
Qualification 15 years full time education
📌 Technology Support Engineer Karnataka
🏢 Accenture
📍 Karnataka
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