Role & responsibilities :
Customer Engagement & Documentation
Handle post-sales activities including welcome calls, documentation, registration follow-ups, and payment reminders/recovery.
Support customers with home loan documentation and coordinate approvals with banks/NBFCs.
Team Management
Lead and mentor a team of CRM Managers to deliver exceptional post-sales service.
Allocate tasks, monitor performance, and ensure adherence to timelines.
Performance Tracking & Reporting
Prepare and track post-sales performance for projects and team members using MIS and dashboards.
Provide regular updates to management on customer status, loan approvals, and payment collections.
Process Excellence





Ensure compliance with company policies and maintain high standards of customer satisfaction.

Preferred candidate profile :
Experience: Minimum 4+ years with a Real Estate Developer / Real Estate Mandate firm in CRM team or with Home Loan process in Banks/NBFCs.
Technical Skills: Solid command of MS Excel and Google Sheets for reporting and analysis.
Domain Knowledge: In-depth understanding of home loan processes and real estate post-sales operations.
Leadership: Proven ability to manage and motivate a team.
Communication: Excellent interpersonal and coordination skills.

📌 Post Sales Team Leader Real Estate Maharashtra
🏢 Stallions Proptech Solutions
📍 Maharashtra