Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Workplace Technology Solutions
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and secure operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.
Roles Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in the documentation and continuous improvement of support processes to enhance team efficiency.
Support junior team members by sharing knowledge and providing guidance on technical issues.
Engage proactively with stakeholders to understand system impacts and communicate status updates effectively.
Professional Technical Skills:
Must To Have Skills:
Proficiency in Workplace Technology Solutions.
Solid problem-solving abilities to diagnose and resolve complex technical issues.
Experience in managing and implementing Requests for Change to minimize operational disruptions.
Ability to collaborate effectively with vendors and internal teams to facilitate issue resolution.
Familiarity with maintaining and updating knowledge base articles to support troubleshooting efforts.
Positive communication skills to clearly convey technical information to diverse audiences.
The candidate should have minimum 3 years of experience in Workplace Technology Solutions.
This position is based at our Bengaluru office.
A 15 years full time education is required.
Qualification 15 years full time education
📌 Technology Support Engineer Karnataka (India)
🏢 Accenture
📍 India
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