Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Cloud Infrastructure

Positive to have skills : NA
Minimum
3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and secure operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.

Roles Responsibilities:




Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
Support junior team members by sharing knowledge and providing guidance on troubleshooting techniques.

Skilled Technical Skills:

Must To Have Skills:
Proficiency in Cloud Infrastructure.
Strong understanding of cloud service models and deployment architectures.
Experience with incident management and problem resolution in cloud environments.
Familiarity with change management processes and documentation standards.
Ability to collaborate effectively with vendors and cross-functional teams to resolve technical challenges.
The candidate should have minimum 3 years of experience in Cloud Infrastructure.
This position is based at our Bengaluru office.
A 15 years full time education is required.

Qualification 15 years full time education

📌 Technology Support Engineer Karnataka
🏢 Accenture
📍 Karnataka