KRA: * Translating company's objectives in the region
Ensure store compliance with company's operational procedures
Lead, motivate & develop team to maximize profits
Drive customer focus through service standards in area

Knowledge, Skills & Abilities:
Excellent communication & influencing skill
Result oriented
Financial awareness & understanding of P&L;
Ability to strategize & analyze reports
Sales & marketing orientation
Planning & organizational skills
Building & developing high performance team
Operating system & internet skills

Qualifications:

Exposure:
BHM graduate
2 - 4 years of experience in handling multiple F&B; units ,Hotel /Hospitality
Retail or related industry exposure (KFC,MC Donald,Pizza Hut,Dominos/Pizza Corner/Any Hotels/Any Retail)

Key Words: Steward/Captain/Store Manager/Store Incharge/Shift Manager/Assistant Store Incharge/Outlet Manager/Outlet incharge/Store Assistant)

Duties & Responsibilities:
Financial:
Supervise an individual outlet.
Maximize Cafe ´ sales performance and drive profits.
Sales forecasting and apportioning targets across teams.
Asset & Equipment maintenance.
Assuring the Timely & Accurate indent is placed for the cafe ´.
Wastage control measures.
Ensuring the compliance of the SOPs on cash & all the tenders.




Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management:
Retention of Client.
Engaging the team to ensure the sales target in met.
Briefing the team on a daily basis to ensure the team understands the importance SOPs
Ensure the team is groomed to move to the next level.
Grievance handling & solving issues.
Ensure the Training Certification of team members.

Process Indicators:
Ensuring all the documentation related to the cafe ´ is done on time (Sales Reports/ Cafe ´ Registers).
Ensuring the Quality Audits done on day to day basis.
Implementation of SOPs.
Effective utilization of the Client by means of effective charting out the duty rooster.
Integrity, cost controllable & Waste Management.
Ensuring 90% score in the Management Visit Report.

Customer orientation:
Ensure all the Customer complaints are resolved.
Analysis of Customer database complaints & drive the footfall in the cafes.
Ensuring the MAST & SOPs is followed by the team in the cafe ´ to drive customer focus.
Ensuring the Training norms are met.
Ensuring 90% score in the Management Visit Report.

📌 Asst Cafe Manager / Cafe Manager Jaipur (India)
🏢 Diverse Lynx
📍 India