Job Title: Customer Relationship Executive (CRE)

Job Location: Hilite Business Park, Calicut

Company Name: Adam Group of Events

Job Description

We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to join our team. The ideal candidate will be responsible for handling client inquiries, building solid customer relationships, understanding client requirements, and ensuring a smooth client experience throughout the event planning process. The candidate should possess excellent communication and relationship management skills with a passion for delivering exceptional customer service.

Roles & Responsibilities

- Handle inbound and outbound client calls, WhatsApp messages, emails, and inquiries professionally.

- Understand client requirements and recommend suitable event solutions and packages.

- Build and maintain strong relationships with existing and prospective clients.

- Follow up with leads and convert inquiries into confirmed bookings.

- Coordinate client meetings and maintain regular communication throughout the sales process.

- Prepare quotations, proposals, and client presentations.

- Maintain accurate client records and update all interactions in the CRM system.

- Coordinate with the sales, event planning,



and operations teams to ensure smooth execution of events.

- Resolve client concerns and provide timely support to ensure customer satisfaction.

- Conduct regular follow-ups with clients before and after events to maintain long-term relationships.

- Achieve monthly lead conversion and customer relationship targets.

- Perform other customer relationship and business development tasks assigned by the reporting manager.

Requirements

- Bachelor's degree or diploma in Business Administration, Marketing, Sales, Hospitality, or a related field.

- Excellent verbal and written communication skills.

- Strong interpersonal, negotiation, and relationship-building abilities.

- Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint).

- Ability to handle multiple clients and prioritize tasks effectively.

- Customer-oriented mindset with strong problem-solving skills.

- Willingness to learn and work in a fast-paced environment.

- Previous experience in customer service, sales, or client handling is an added advantage.

How to Apply

Interested candidates can send their resume to [email protected]

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Customer Relationship Executive (India)
🏢 Adam group of events
📍 India