Lead Salesforce support operations, manage critical incidents, ensure application stability, and provide technical guidance to support teams.
Handle P1/P2 incidents.
Conduct root cause analysis and trend analysis.
Support Service Cloud, and integrations.
Coordinate with Salesforce developers and business teams.
Ensure SLA and KPI compliance.
Mentor junior support engineers.
Drive operational improvements and automation.
Required Skills
Salesforce
Salesforce Administration
Apex
Lightning Components
SOQL/SOSL
Flows
Service Cloud