Job DescriptionJob Summary NWe are looking for a customer-focused and proactive Customer Support Executive to provide exceptional support to our customers. The ideal candidate will handle customer queries, resolve issues promptly, and ensure a positive customer experience while maintaining high service standards. NKey Responsibilitiesn
Respond to customer queries via phone, email, and chat in a timely and skilled manner. N
Resolve customer complaints and provide appropriate solutions. N
Record customer interactions and maintain accurate records in the CRM system. N
Escalate complex issuesto the relevant teams and follow up until resolution. N
Coordinate with internal departments to ensure timely issue resolution. N
Educate customers aboutproducts, services, and best practices. N
Maintain customer satisfaction by providing prompt and effective support. N




Prepare daily and weekly customer support reports. N
Ensure adherence to company policies and service quality standards. NRequired Skillsn
Excellent verbal and written communication skills. N
Solid problem-solving and analytical abilities. N
Customer-centric attitude with good interpersonal skills. N
Ability to multitask and work under pressure. N
Basic knowledge of MS Office (Excel, Word, PowerPoint). N
Familiarity with CRM software is an added advantage. NQualificationsn
Bachelor's degree in any discipline. N
0–2 years of experiencein customer support, customer service, or a similar role. N
Robust verbal and written communication skills in English and Hindi, Telugu are mandatory.

📌 Customer Support Executive Telangana
🏢 Kritsnam Technologies
📍 Telangana