Position: Head of Operations

Role & responsibilities:

Operational Leadership
Develop and strengthen operational processes to ensure smooth functioning across all Experience Centers.
Define and implement standard operating procedures (SOPs), operational guidelines, and service standards to maintain consistency across locations.

Experience Centre Operations
Take complete ownership of the day-to-day operations of all Experience Centers.
Ensure every customer visiting the Experience Centre has a premium and seamless experience.
Oversee showroom operations, facility upkeep, staffing, and customer engagement activities to maintain high operational standards.
Track the performance of each Experience Centre and implement improvements to enhance productivity and business outcomes.

Vendor Management
Build and maintain robust relationships with vendors, contractors, logistics partners, and other service providers.
Monitor vendor performance to ensure timely delivery, quality,



and adherence to agreed service standards.

Inventory Management
Manage inventory planning and stock availability across experience centers and warehouses.
Ensure adequate stock levels to support business needs while minimizing excess inventory and stock losses.

Process Improvement
Review existing operational workflows, identify inefficiencies, and implement practical improvements to enhance productivity.
Drive the adoption of ERP systems and operational dashboards to improve visibility, reporting, and decision-making.

Cross-functional Collaboration
Work closely with Sales, Customer Success, Finance, HR, Procurement, and Technical teams to ensure smooth day-to-day operations.
Support the successful launch of current Experience Centers and contribute to operational readiness for business expansion initiatives.

📌 Head Of Operations Tamil Nadu (India)
🏢 Nibav Lifts
📍 India