Dear Candidate,

Below mentioned is the detailed job description

Job Title: Psychologist & Outreach Associate Helpline

Location: Nagpur (Onsite)
Employment Type: Full time
Qualification: Master’s Degree in Psychology
Shift: Rotational Shifts (including Night Shifts)
Work Mode: Selected candidate will work from the Nagpur office

Preferred: Prior experience in counselling, helpline operations, outreach, or mental health services.

Job Summary:

We are looking for a compassionate and proactive Psychologist & Outreach Associate to support mental health services through helpline operations, counselling support, outreach initiatives, content development, and stakeholder engagement. The role requires robust communication skills, client-centricity, and flexibility to work in rotational shifts.

Key Responsibilities:
Provide psychological support and counselling through helpline calls, live chat, and client interactions.
Help clients identify goals and develop short-term therapeutic and developmental strategies.
Participate in multidisciplinary case discussions, reviews,



and client care coordination.
Maintain confidential client records, call documentation, and demographic data.
Develop and contribute content for workshops, websites, social media, and awareness initiatives.
Write articles and coordinate with media for mental health awareness content.
Supervise interns and support their learning and project execution.
Collaborate with internal teams and engage with the medical and mental health community to strengthen outreach and referrals.
Provide face-to-face counselling support for corporate clients when required.
Ensure smooth functioning of helpline/chat platforms and related systems.

Requirements:
Master’s Degree in Psychology (Mandatory)
Excellent communication and interpersonal skills
Ability to manage confidential information with sensitivity
Willingness to work rotational shifts including night shifts
Comfortable working 5 days a week with rotational offs

📌 Psychologist & Outreach Associate Helpline Maharashtra (India)
🏢 Aditya Birla Education Trust
📍 India