Job Description

Exciting Prospect at HCLTech Lucknow for Team Lead US Healthcare

Mandatory Functional Skills Required_
Mandatory 3 years of experience as Team Lead US Healthcare in RCM & AR calling and total min 4 years of experience require.
Robust knowledge of US Healthcare workflows (RCM / Payer / Provider / DME preferred) Hands‑on experience with healthcare tools and medical billing systems.
Understanding of US healthcare regulations & HIPAA compliance

Key Performance Indicators_
(KPIs)SLA & Productivity adherence
Quality scores and audit compliance
Team attrition and engagement
Client satisfaction & escalation management

Key Responsibilities_

Team & People Management
Lead, mentor, and manage a team of 15–25 healthcare associates.
Allocate work, monitor daily productivity, and ensure SLA adherence.
Conduct regular team huddles, 1:1s, performance reviews, and coaching sessions.
Identify training needs and support onboarding of current joiners.
Handle attendance, leave management, and team discipline.





Operational Excellence
Ensure accurate and timely processing of US healthcare transactions (Claims, Billing, AR Follow-ups, Eligibility, Prior Authorization, etc.).
Monitor KPIs such as Productivity, Quality, TAT, AHT, and SLA.
Track daily/weekly performance dashboards and share reports with leadership.
Manage queue balancing and workload distribution.

Quality & Compliance
Ensure adherence to HIPAA, PHI guidelines, and client-specific SOPs.
Drive quality improvement initiatives and reduce rework/errors.
Support internal/external audits and compliance requirements.
Implement corrective action plans for quality or SLA gaps.

Process Improvement
Identify opportunities for process optimization, automation, and efficiency gains.
Support Lean / Six Sigma / Continuous Improvement initiatives.
Document SOP updates and ensure knowledge transition within the team.

📌 Team Lead Us Healthcare Lucknow
🏢 HCL TechBee
📍 Lucknow