The Intune L2.3 Engineer is a senior operational engineer responsible for handling complex escalations, policy management, application packaging, Autopilot deployments, device compliance optimization, and technical mentoring for L2 teams.
Key Responsibilities
Handle advanced Intune escalations.
Design and implement device configuration policies.
Manage application packaging and deployment strategies.
Administer Windows Autopilot profiles and deployment processes.
Implement and troubleshoot Conditional Access policies.
Manage compliance policies and security baselines.
Configure Endpoint Security and Microsoft Defender integration.
Perform RCA for recurring incidents.
Support Hybrid Azure AD Join and Cloud Native environments.
Act as SME for Intune operational support.
Mentor junior engineers.
Win32 App Packaging
MSI/MSIX Deployments
Microsoft Store Apps
Mobile App Management (MAM)
Device Provisioning
Windows Autopilot
White Glove Deployment
Self-Deploying Mode
Pre-Provisioning
Security
Conditional Access
Defender for Endpoint Integration
BitLocker Management
Device Compliance Controls
Automation
PowerShell Basics
Graph API Reporting
Experience
5–7 years of EUC/Endpoint Management experience.
3–5 years of hands-on Intune administration.
Key Responsibilities
1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
4. To contribute to a positive customer experience and high CSAT scores by providing rapid, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.