Technical Analyst will assist in providing 24x7 global (US/UK/India) IT support for our hardware and software used in production, manage/deliver content and services to technology teams and other departments in the organization.
B.S. in Computer Science or a related field.
Typically requires 2 to 3 yrs of experience servicing/troubleshooting desktops, laptops, printers,
Willing to learn customer/user support in a corporate setting.
Microsoft certifications preferred
Excellent communication skills
Candidate should be aware of incident management process of ITIL.
Candidates should be adaptable to work in rotation shifts.
mobile devices and other peripherals. Experience with Service Now a plus
Microsoft certifications and ITIL V3 certification desired
Demonstrated ability to build, maintain and support workstation images.
Demonstrated ability to work with vendors, inventory management, repair and mange computing assets.
Ability to effectively collaborate within an IT team with shared responsibilities.

📌 Technical Analyst Itil, Infra Support Karnataka (India)
🏢 Augusta Infotech
📍 India