Responsibilities and Duties:
Accounts receivable analysts are responsible for monitoring all aspects of the collection of outstanding debts owed to the company.
Review outstanding claims to determine what action needs to take place and make status calls to insurance companies
Request claims to be reprocessed where necessary or prepare and submit corrected claims to the insurance companies for payment
Review delinquent accounts and initiate appropriate collection action including telephone calls and correspondence to patients
Update demographic and payer related information obtained from the Insurance Rep
May correct errors including misapplied payments/adjustments and applying account credits
Prepare refund requests for management approval
Responsible for the generation and mailing of claims
Work payer rejects and denials
Support management on special projects
Maintain a high level of customer satisfaction as reflected on patient satisfaction surveys and other measurement tools
Possible interactions with customers directly resolving outstanding debt or billing issues, including in evaluating the likelihood of (or a timeline for) repayment.
Skills and Competencies:
Should possess excellent verbal and written communication skills.
Should be competent enough to use computer systems, software, and calculators.
Should possess valuable communication skills and must be able to handle and resolve issues of patients and insurance payers.
Should be comfortable to be a part of the team and work in a team setting.
Should be able to prioritize the tasks and handle multiple situations.
Should have a problem-solving aptitude and ready to work on resolving discrepancies.
Should be able to maintain patient confidentiality as per the HIPAA (Health Insurance Portability and Accountability Act of 1996).