Job Summary

Position Objective Primary role of a Team Coach will be to be a floor support, who walks the floor and helps CSA with queries to respond to inbound customer inquiries. They may also be needed to take calls during peak volume dates on an as is when basis

Business Workplace

Vertical: Operations

Process Name: Seattle

Scope: Customer Service

Organization

Reporting To: Team Leader/Asst Manager

Reportees (if Any): NA

Principal Accountabilities & Responsibilities
R Responsible The Doer - The individual(s) who actually do the job. The degree of responsibility is defined by the accountable person. Responsibilities can be shared.
A Accountable The Buck Stops Here - The individual who is ultimately accountable - their neck is on the line if the job isn't done! They have the power of veto. Only one A can be assigned to an activity or decision. They can delegate the R (or choose to do them).




C Consulted In the Loop - The individual(s) who need to be consulted prior to a final decision or action being taken. This is TWO-WAY communication. Consulted may not have a direct part in the task but is impacted by its completion. Their input may be necessary.
I Informed Keep in the Picture - The individual(s) who need to be informed after a decision or action is taken. This is ONE-WAY communication. Input from the informed party is not necessary - but they will need to know. They may be required to take action as a result of the outcome.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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