Key Responsibilities:
Handle inbound customer calls (International process) with professionalism and empathy.
Resolve customer queries related to billing and technical issues, account-related queries, and product/services information.
Escalate complex queries to higher-level support teams while maintaining customer satisfaction.
Ensure high level of customer satisfaction and professionalism.
Accurately document customer interactions and resolutions in the system.

Desired Candidate Profile:
Minimum 1 Year of experience in international voice process.
Excellent verbal communication skills in English.
Willing to work rotational shift (including night shifts).
Solid Problem - solving skills and customer - oriented approach.
Undergraduate or Graduate from any stream.

Education:

UG

1 Year - 5 Years (International voice process mandatory)

Location:

Pune Hinjewadi Phase 3 (Work from Office)

Salary:

3.9LPA - 4.92LPA

Perks and Perks:
2 - Way Cab Facilities (Pick and Drop)
5 - Days working in a week.
Structured growth prospects and internal learning platforms.

We're HIRING!

Kickstart your career with Tech Mahindra Pune - INTERNATIONAL VOICE PROCESS

📌 Hiring Customer Support Executive International Voice Process Maharashtra
🏢 Tech Mahindra
📍 Maharashtra