We're looking for a sharp, empathetic Customer Support Associate to be the first point of contact for our customers across email, WhatsApp, and social platforms. You'll be working US hours, supporting a growing community of early adopters and Kickstarter backers who are invested in what we're building. This isn't a scripted support role; you'll need to think on your feet, understand the product deeply, and communicate with warmth and clarity.

What You'll Do • Handle customer queries across email, WhatsApp, and other social media platforms promptly and professionally • Manage and update customer records using CRM tools • Identify patterns in customer feedback and flag them to the team • Coordinate with internal teams on order, shipping,



and product-related issues • Maintain a consistent brand voice across all customer touchpoints • Support community management on Facebook and WhatsApp groups What We're Looking For • Maximum 4 years of experience in a customer support or customer success role • Proficiency in CRM platforms • Comfortable using AI tools for drafting, summarizing, and improving responses • Hands-on experience with Meta Business Suite • Solid written English; transparent, warm, and professional • Ability to work independently during US business hours • Someone who genuinely enjoys helping people and takes ownership of problems Nice to Have • Prior experience supporting a D2C, health tech, or wellness brand • Familiarity with Kickstarter or crowdfunding customer journeys • Experience managing Meta Business and online community groups This is an entry to mid-level role.

Budget: 5 LPA (with quarterly incentives) Timings: 8:00 PM to 6:00 AM IST Mode: Hybrid (mostly remote with occasional visits to the office) Industry: Wellness and Fitness Services Employment Type: Full time

📌 Customer Support Associate Chittoor
🏢 DUSQ
📍 Chittoor