Work Details
Location: Andheri Marol
Working Days: 6 days a week (Rotational Week Off)

Job Overview

We are looking for a Customer Support Agent who will handle customer queries and escalations across multiple platforms such as Voice, Email & Chat. The role requires solid communication skills, the ability to multitask, and a customer-first mindset.

The candidate will coordinate with internal teams, maintain escalation trackers, and ensure all customer concerns are resolved within the defined turnaround time.

Key Responsibilities
Handle customer queries and escalations through Voice, Email & Chat
Respond to customer complaints within the defined SLA/TAT.
Coordinate with internal teams to investigate and resolve customer issues.




Provide timely updates to customers regarding the status of their complaints.
Ensure proper follow-ups and closure of customer complaints.

Required Skills
Solid written and verbal communication skills.
Experience in customer support or escalation handling.
Valuable typing speed and multitasking ability.

Additional Skills (Preferred)
Knowledge of South Indian languages such as Kannada will be an added advantage.

Qualifications
Any Graduate
Prior Customer Support / Customer Service experience preferred

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