Key Responsibilities
Welcome and assist patients and their attendants throughout their hospital visit.
Guide patients regarding hospital services, departments, appointments, admissions, and discharge procedures.
Address patient queries, concerns, and complaints in a qualified and empathetic manner.
Coordinate with doctors, nursing staff, billing, diagnostics, pharmacy, and other departments to ensure timely patient care.
Follow up with patients regarding feedback, complaints, and service recovery.
Maintain accurate records of patient interactions, complaints, and resolutions.
Conduct patient satisfaction surveys and analyze feedback to identify improvement prospects.
Ensure adherence to hospital policies, patient rights, and confidentiality standards.
Assist international and VIP patients, if applicable.




Educate patients about hospital facilities and available support services.
Escalate unresolved issues to the appropriate department or management.
Support quality initiatives and accreditation standards related to patient experience.
Prepare periodic reports on patient feedback and complaint resolution.

Qualifications
Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or any related field.
Certification in Customer Service or Hospital Management is an added advantage.

Experience
13 years of experience in patient relations, customer service, front office, or healthcare administration.
Fresh graduates with excellent communication skills may also be considered.

📌 Patient Relation Executive Telangana (India)
🏢 Sai Sindhu Foundation
📍 India