We are looking for an energetic Executives to join our high calibre team at EXL IT service management in Bangalore.
Growing your career as a Full Time Executives is a fantastic opportunity to develop exceptional skills.
If you are strong in persuasion, people management and have the right experience for the job, then apply for the position of Executives at EXL IT service management today!
Basic Function
Experience in 0 to 2 years in HRO process
Receives large volume of tickets (queries) from various levels of Employees, responding to routine inquires following established procedures including but not limited to payroll, benefits and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases.
Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller.
Logs all inquiries into a case management system used by the Company,
recording and maintaining call history and outcomes.
Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.
Performs special projects and other duties as assigned.
Valuable experience in international HR Operations (Onboarding, Benefits /Employee Life Cycle)
Perform Quality checks on one's cases and make corrections appropriately
Excellent communication skills both written and verbal
Experience in working with international customers preferable
Seamless provision of services to the business
Provision of a quality and responsive service
Effective maintenance of master people data and outstanding at typing skills
Ensure relevant and accurate data is recorded to enable reporting to internal and/or external stakeholders
Delivery of reports in timely manner
Open to work in Afternoon and Evening Shifts
Perks of working as a Executives in Bangalore:
● Learning opportunities
● Opportunities to grow
● Advantageous package