Role & responsibilities
Managed end-to-end customer support .
Collect, organize, and maintain customer interaction data .
Analyze customer feedback, warranty claims, and support cases .
Prepare periodic reports on customer satisfaction, common service requests, product-related concerns, and complaint resolution metrics.
Coordinate with the operations, logistics, and technical teams .
Provide product knowledge and technical guidance on call.
Contribute to the development of customer support processes, FAQs, and knowledge resources .
📌 Customer Care Executive Delhi
🏢 Cyklon India
📍 Delhi
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