We are hiring an enthusiastic Support Analyst 2 to join our incredible team at Michelin in Pune.
Growing your career as a Full Time Support Analyst 2 is a fantastic chance to develop relevant skills.
If you are robust in people management, planning and have the right drive for the job, then apply for the position of Support Analyst 2 at Michelin today!

Support Analyst 2
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KEY EXPECTED ACHIEVEMENTS
. Incident Management . Identifies impact and validates priority. . Provides technical and functional analysis . Provides the solution to users. . Identifies and communicates potential workarounds. . Informs users on the status of incident processing. . Provides the link with level 3. . Continues from the handling of the incident until its closure.
. Service Request processing. . Takes into account RH requests . Processes RH or forwards it to a contributor . Informs users on the status of RH treatments. . Continues the treatment of the RH until its closure
. Contributes to the analysis of root causes linked to incidents, (Problem Management) . Participates or even leads the analysis of root causes of incidents. .



Transmits the result to the contributors in charge of implementing the patches.
. Exploits the monitoring of services. . Exploits the monitoring set up by the construction and/or infrastructure teams. . Takes into account the alert and informs potential contributors to anticipate impacts on users
. Validates changes in production (change management) . Analyses exchange requests to measure their impact on users. . Rejects or accepts the change based on his/her analysis. . If the exchange is accepted, Inform users of the potential impacts if the exchange is acceptable. . If the exchange is rejected, provide arguments to the exchange coordinator.
. Contributes to the continuous improvement of applications. . Feed back to the development teams the potential improvements detected by the users or by themselves.
. Capitalizes the knowledge acquired. . Ensures the capitalisation of lessons learned from its activities.

Perks of working as a Support Analyst 2 in Pune:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package

📌 Support Analyst 2 Hiring Now Pune
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