We are searching for a motivated CEC Officer - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service to join our diverse team at Kotak Mahindra Bank Limited in Thane.
Growing your career as a Full Time CEC Officer - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service is a great opportunity to develop competitive skills.
If you are strong in presentation, critical thinking and have the right personality for the job, then apply for the position of CEC Officer - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service at Kotak Mahindra Bank Limited today!

Job Role:
. Handling customer queries / complaints primarily on emails.
. Adhere to agent-level Service Level Agreement (SLAs) specific by the process.
. Ensure adherence to time schedules (Turn Around Time).
. Complete the logs specified by the process (End-of-day target).
. Adherence to Information Security norms & quality process norms.
. To be aware of and comply with any updates about the process.
. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
.



Provide inputs to improve work procedures that can enhance overall team performance.
Job Requirements:
. Willingness to learn and a flair for knowledge.
. Attitude of continuous improvement.
. Excellent communication skills - Written & Verbal.
. Team Player, cooperative Self-motivated person including the ability to act as a role model within the organization.
. Graduate.
. Willing to work in shifts.
. Confident person.
. Should be able to establish rapport quickly with peers, managers & customers . Posses an upbeat , positive can-do attitude.
. Great listening skills and strong communication abilities.
. Ambition, Energy, self-starter, Fun.
. Innovation and Learning.
. Integrity.
. Team player: Candidate must be able to work effectively with all levels of the organization.

Advantages of working as a CEC Officer - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service in Thane:

● Excellent advantages
● Advancement opportunities
● Advantageous package

📌 Cec Officer Correspondence Retail Liabilities Customer Experience Center Customer Service Urge Thane
🏢 Important Company of the Sector
📍 Thane