We are looking for a capable Customer Service & Operations Analyst to join our amazing team at in Bangalore.
Growing your career as a Full Time Customer Service & Operations Analyst is a fantastic chance to develop exceptional skills.
If you are robust in communication, presentation and have the right initiative for the job, then apply for the position of Customer Service & Operations Analyst at today!

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Analyst
We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
This role is available at senior analyst level

What you'll do

As a Customer Service & Operations Analyst,



you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with solid interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:
Authorising and investigating all transactions to our KPIs
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
Supporting with process training and knowledge sharing in the team

The skills you'll need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a quick-paced environment and have good organisational skills for delivering to deadlines.

You’ll also demonstrate:
An awareness of changes in trends, policies and regulations
An understanding of our industry and its customers

Company Benefits:
● Excellent benefits
● Opportunities to grow
● Competitive salary

📌 Customer Service & Operations Analyst With Great Benefits Bengaluru (India)
🏢 Important Group
📍 India